Frequently Asked Questions
Everything you need to know about Vymara's travel concierge platform, membership tiers, and services
Vymara is a luxury travel concierge platform that combines cutting-edge advanced automation with expert human advisors to help you plan, book, and manage extraordinary travel experiences. Think of us as your personal travel assistant available 24/7, whether you need quick recommendations or comprehensive trip planning.
Our intelligent travel system, is powered by advanced language models trained on millions of travel experiences. It understands natural language, learns your preferences over time, and provides personalized recommendations in seconds. For complex requests or when you prefer human expertise, our intelligent travel system seamlessly escalates to our team of travel experts.
We offer three paid membership tiers: Discover ($99/year) for occasional travelers with intelligent planning and 5% booking discounts; Traveler ($299/year, most popular) for frequent explorers with personal concierge access, 10% discounts, and free trip changes; and Navigator ($999/year) for ultimate luxury with dedicated concierge, 15% discounts, 24/7 phone support, and guaranteed upgrades. All memberships include intelligent planning with our intelligent travel system.
Absolutely! Once you approve a quote from your concierge, we handle all bookings on your behalf. We work with over 1 million hotels, airlines, and experience providers worldwide. You'll receive instant confirmations and all travel documents are automatically organized in your Vymara account and mobile app.
Simply message your concierge through the platform or app. Traveler and Navigator members get free trip change assistance. We work directly with providers to accommodate modifications based on their policies. For urgent changes during your trip, Navigator members receive priority 1-hour response time assistance.
Security is our top priority. We use Stripe for payment processing and never store your full credit card details. All data is encrypted both in transit and at rest using bank-level security. We're fully PCI-DSS compliant and undergo regular third-party security audits. Your travel documents are protected with end-to-end encryption.
We charge a small transparent service fee that varies by booking type: 5-7% on accommodations, $25-50 per flight booking, and 10-15% on experiences and activities. This fee covers our concierge services, 24/7 support, and trip monitoring. The exact fee is always disclosed before you confirm any booking, and members receive discounts on the base prices that often exceed the service fee.
Yes! Many professionals and companies use Vymara for business travel. We offer expense reporting, company billing, travel policy compliance, and team management features. Contact our enterprise team for volume pricing and custom solutions for companies with 5+ travelers.
Our IRROPS (Irregular Operations) monitoring system tracks all your flights in real-time. If there's a delay, cancellation, or gate change, we notify you immediately via push notification, SMS, and email. Navigator members automatically receive rebooking options and priority assistance. We'll work with airlines to get you on the next available flight.
You can cancel your membership anytime from your account settings with no cancellation fees or penalties. Your membership remains active through the end of your billing period. Annual memberships are prorated if you cancel mid-year, and you'll receive a refund for unused months. We also offer a 14-day money-back guarantee for new members.
Yes! All members have access to 24/7 support via in-app messaging and email. Traveler members receive same-day responses with 3-hour SLA, while Navigator members get immediate phone support with 1-hour guaranteed response time. Our concierge team includes experienced travel advisors who average 10+ years in luxury hospitality.
Vymara covers the entire world. We have vetted properties and local expertise in over 195 countries and 10,000+ destinations. Our strongest coverage is in Europe, North America, the Caribbean, and major luxury destinations like the Maldives, Dubai, and Tokyo. We add new vetted properties and experiences daily.